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All right, Mojo on the morning show. I'm going to talk right now about customer service and how bad customer service has been, that it's now become such an interesting thing that, according to a new study, people are encountering more problems with companies' products and services than ever before. and instead of just telling people, hey, I'm not happy with this or this was a really bad thing, they're now seeking revenge. 74% of people have experienced a product or service in the past year that they say was absolutely horrible. I mean, God, who hasn't been in a business or whatever and had bad customer service? Well, now these people are seeking more so to voice their revenge against them because they're so upset with how bad the customer service has gotten. And especially if you experienced it with companies that are like the big companies like the airlines, people are now taking the revenge and anger out on making sure that they make the airlines' lives miserable with some of the comments and posts that they'll put up on social media. By the way, why is it that the airline can get away with treating their customers as horrible as they do? It's a monopoly.

We're desperate. If you only have three or four airlines to ever choose from, they don't need great customer service.

It's the only thing I know that you spend that much money on, and they can basically just put a crap on you, and nobody does anything about it. It's crazy.

So I'm torn about this study you're talking about because there's two angles. Obviously, it all depends on the offense. Because I've seen people, you get ripped off. You deserve to get taken care of, and sometimes you don't. So I understand the frustration and anger that it turns to when you, someone, you know, if, say, for instance, like you said, the airline ruins your whole vacation and they don't give you a refund and this and that. But I also see a lot of customers in today's world feel so empowered, especially by social media, to go after businesses or even workers because they were slightly inconvenienced. And you see someone had bad service. So instead of saying, you know what, I'm never going to go to that restaurant again. They had bad service. They go, I'm going to ruin that business. I'm going to close them. Like even with listeners upset about something we say on the air, it used to be, well, I'll change the channel. I'm not going to listen to them anymore. Now it's I am going to get them canceled and I am going to ruin their lives and I'm going to make sure they're out of work and homeless. You know, it's like, yeah, dude's chill. You had a bad day.

The percentage of customers who have taken action to settle a score against a company through measures such as pestering or public shaming a person or a company online or in person has tripled, they say. The numbers have tripled because of people are so angry with the way that they feel like customer service and things have gotten. It's crazy. And honestly, it's gotten to a point now where just places just legit just are closing up because of that. Yeah.

That's so cool.

funny i i um i hope my kids aren't in the car right now because nicole if they're in the car with you turn the radio down because this was a surprise um i'm taking the kids on a little surprise road trip to chicago in a couple of weeks and my my girlfriend just came back she had just taken her kids and um told me about this like really cool spy themed restaurant to take them to and i was so excited with the day before yesterday i like got a reservation and i i you know i'm so excited to to give them this surprise i just got an email yesterday morning place closed you're kidding me oh no wait did you book did you book something with them i did i booked something with them um and then got an email just saying we they are are permanently closing oh my gosh i'm like well that was quick didn't even didn't even get to go before it closed what did they uh

were they recently open or is it something that's been around for a while um i that's a good question

I don't know. I have never heard of this place before.

But your friend just told you about it.

Yeah. Yeah.

So. Do you ever, like, see something that pops up, and, like, maybe you're driving on your drive, and you see it, and you're like, oh, I got to try that place. And it's only, like, you know, sometime later, a quick time later, it ends up closing.

Yep.

Where it happens.

Then I feel guilt. Oh, maybe I should have supported them earlier. I know. I know. I always go, oh, I was just going to go there. I was just going to try that place.

what is it that was yours 844-MOJO-LIVE 844-665-6548 that you wanted to go try or you wanted to go do and all of a sudden it ended up closing on you

you know what's so interesting is I was at the Andiamo wedding show over this past weekend and I talked to two or three different couples who had their weddings booked at the Dearborn Inn which is a really beautiful and very popular wedding venue uh, in this area. And I guess I, and I did not know this. I was told by these, by these couples that they just up and canceled without notice all of their weddings for the next two years or something. Um, and I, I, I don't know if it's for like a renovation or if there was some sort of issue, but, um, yeah, that, I mean, that happens on a bigger scale too. There is a new coffee place

that's by my house. Anybody that lives in a commerce township or, you know, union Lake area, you'll know what I'm talking about. It's in front of the Kroger. And it's like just a little small coffee place. And I drove by it nonstop. It was just recently built. It looks like, do you remember, you guys might be too young, but do you remember the photo mats where it was just like a little singular place that one person could sit and fit in? And it was in the middle of a parking lot. It was like a middle of a parking lot. It looks like that.

My girlfriend actually worked in one in high school. Did she? Yeah.

Okay, so it looks like a photo mat. It's a coffee place that looks like it's just a singular place, like where one person goes, and you just order a new drive-thru, and you go pick it up. So I kept driving by it, and I never see cars in front of it. And now I'm going to tell you, please go visit it, because I did try it. It's in Union Lake. It's Congress Township. I don't even know what the hell the name of the place is. It's coffee something or whatever. So the other day, I didn't even want a coffee, and I thought of this before you – it's funny that you have this topic on there right now. I said, I'm going to try it just to see because I know I never see a coffee there. Who knows if it will be still open? God, I hope it does. I hope it survives because we need a coffee place. We don't have a Starbucks anywhere by us. So I ended up going, and it was actually really good. It was actually not bad. But I thought to myself, that's like one of those places where you're like, I want to try it. I just want to see what's going on. But it's one of those places that will go away. There was a chicken place by our house That I kept saying to Chelsea For the only time We should try that place We should try that place It's now a burger place

No longer Sometimes it's natural selection too You don't always know But maybe the chicken just wasn't that good So I couldn't maintain

Who is this, Angela?

Hi, good morning

How you doing? What's the one thing you always wanted to try But then it was too late Because it closed down

Babalo Island

Oh my god Any Detroiter would want to do that yeah yeah for for detriters it was basically you know for anybody that didn't know a babelow island was it's you probably have seen t-shirts and stuff but it was basically you had to take

a boat over to it right yeah so um i had i was part of a summer camp program and i forgot my permission slip at home and i was riding my bike home real quick to go get it signed and i flipped over the handlebars i ended up having to go to the hospital my parents promised they'll take me to Babel Island, by the time we were to go, they already closed. So I missed out. Oh, man.

That's okay. Cedar Point's way better anyway.

Except for it's not on a little island in Detroit, right? What's going on, Tamika?

Yeah, hi.

So the one thing that closed down, I was actually wanting to go see it and actually wanted to get some food from this place. And it's based off the fact that I was threatened as a Domino's pizza delivery driver. And they're like, we shouldn't order Domino's no more. You can't say that on the radio.

Although I kind of want to try it now. So Papa's Pizza. Yeah, closed. Yeah.

Oh, spit.

What is it that you always Wanted to try Jessica

Well there was This restaurant out in Plymouth Called Carl's Cabin And it kind of had like an outdoorsy Woodsy field

And I always wanted to try it

It burned down before I had the chance

It was really good Jessica I wish I could have had it Oh man Well it's kind of like

What's the place that's up that classic hotel that's up by Steve Gabara up at Zot Ford and Holly. The Holly Inn, I think it is, right? Oh, that's right. And they're rebuilding that place, but it was one of those places that everybody always used to say that it was such a beautiful, old, little place. And then that was the same situation. It's like you don't realize something until it's gone. Kyle? Hello, how's it going? Hey. Dramatic pause. What's up by what was the thing that you always wanted to try but then it closed so i was able to try

uh the chocolate bar in cleveland but it closed like the very next week uh it was a bar with like all of their drinks had different kinds of like chocolate infused and it was so dang good how

can a place that serves chocolate close the heck we can't even keep a chocolate place open

Yeah, because of COVID, they had staffing issues, so they had to cool it down.

Oh, that's such a bummer. And that's the situation that a lot of these smaller businesses are in. Yeah.

By the way, the coffee place I was talking about, everybody's texting, is called Scooters. Have you ever heard of something like that before? I don't know if it's a chain or if it's an individual one, but that's that little photo mad coffee place. That's kind of cool. There's been plenty of morning shows That were on amp radio back in the day That I always wanted to try And they always For some reason they would be gone Like six months later I don't know what the story was Maybe they all had somewhere to go or something

I'm just kidding Do you guys remember Caesarland? Oh my god the best Oh I missed that one I had a birthday party there

But Caesarland was around for a long time It was basically Chuck E. Cheese but Little Caesars version.

Yeah. What? Yeah. They have a huge play place inside.

A lot of birthday parties.

Yeah. What's happening?

Discovery Zone.

Oh, Discovery Zones were great.

I'm going DC for Discovery Zone. I started home with a commercial. Heck yeah.

Whatever happened to that place?

And Major Magic's. Oh, Major Magic. I have a Major Magic shirt still.

Do you? I'm from Jute Mode because they make them

on this Major Magic so bad.

Oh my God, that was that fast. Stupid alligator game I almost bought on the black market for, like, $2,000. I wanted it so bad.

The places that I always love, and I don't understand how they – I mean, maybe it's just bad customer service, but Circuit City was one of those ones, too. I don't know if you ever – Service Merchandise was another one. Oh, I loved Service Merchandise. And Best Buy is gone, right?

No, Best Buy is still here.

No, it's still here.

Is it?

They're going right down on Orchard League.

It's got to be going soon.

Well, the problem is everybody buys all that stuff on Amazon. That sucks.

I like to touch it, feel it. I feel like those stores were such great stores. Do you remember service merchandise at all?

Oh, my God, do I? There was one downriver, and first of all, I loved getting the catalog because the toys were always in the back, but you went and got the tag, and then you went up to the front, and it came out on that conveyor belt.

It came out on a conveyor belt to you. It was the wildest thing ever. It wasn't one of those things where you just shop, and then they say, You'd have to go to that conveyor belt area And that was where you got it Do you remember Baker Square

Oh my god French silk pie So Meg's mom searched all over For the French silk pie And I guess over the last 20 years The restaurant started disappearing They closed the last locations in 2020 Right before COVID started It wasn't COVID, it was right before that So there's only 11 left in Ohio and Chicago But now you can get the French silk pie From Famous Dave's Barbecue Yes. Oh, really? Yeah, something about the family that owns Famous Dave's in Novi, Roseville, Taylor, and I think Westland, they bought the rights to sell the Baker Square French Silk Pies. But there was, I mean, same with Bill Knapps. They had like 80 restaurants back in.

you know 20 years ago yeah there are cakes available at the stores you can get them now like meyer and spike uh down south uh the baker square pies the french hill pies are at places called village place yeah so they're at uh at those and they look kind of like a baker square

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