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PHONE SCAM Steakhouse Complaint
Mojo In The Morning

PHONE SCAM Steakhouse Complaint

from Mojo In The Morning

March 10, 2023 | 00:04:14 | Leisure

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00:00:00 - 00:00:09 | Speaker 4:

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00:00:15 - 00:00:36 | Speaker 2:

All right, Mojo on the Morning Show. We're going to do a phone scam right now. Ryan had a bad meal at a restaurant. His friends say that he was so mad he filled out a customer complaint card. His friends laughed at him and told him to just go on Yelp or Google Reviews. Now Spike is going to make him even madder with a Mojo in the Morning phone scam.

00:00:37 - 00:00:38 | Speaker 3:

You're home with the phone scams.

00:00:38 - 00:00:41 | Speaker 6:

Hi, baby. Can I ask you a question?

00:00:43 - 00:00:47 | Speaker 3:

This is Mojo in the Morning. Hello?

00:00:47 - 00:00:49 | Speaker 6:

Hi. Can I speak to Ryan, please?

00:00:50 - 00:00:50 | Speaker 7:

This is him.

00:00:51 - 00:01:01 | Speaker 6:

Hi, Ryan. This is Wendell Borton from Steakhouse. I'm the district manager. Hey, how are you doing? Good. I was going through the customer comment cards, and I understand you had a problem at one of our restaurants.

00:01:03 - 00:01:04 | Speaker 7:

Yes, I did.

00:01:04 - 00:01:06 | Speaker 6:

Well, can you tell me about it?

00:01:07 - 00:01:46 | Speaker 7:

I ordered my steak medium rare, which you guys usually do a really great job on, and we brought out the steak. Everybody's steak was prepared correctly except for mine. We brought out mine well done. So I just told the waitress, and she took it back, And I thought that she was very sorry, and she'd get another one. And it took her about, I don't know, 15, 20 minutes to appear back with another steak. And by that time, everyone else at my table had finished their steaks, and the damn steak was well done again. The waitress didn't even sink early care. She really wasn't apologetic at all, and now you're calling me.

00:01:47 - 00:01:49 | Speaker 6:

So what's the gist of your problem? Like, what's the bottom line?

00:01:49 - 00:02:03 | Speaker 7:

i i just told you the bottom line is that you guys brought me two well-done steaks when i ordered a steak that was medium rare and you guys weren't the college i just thought it at all

00:02:03 - 00:02:49 | Speaker 6:

okay all right well thanks for your suggestions uh we hope you return steakhouse again soon so that's it yep i uh i wrote down your comments thank you what did he just say at the end there he said he swore at you he called me some nice names rhymes with mass hole i'm not sure what that was not done annoying him yet hello hi can i speak to ryan please this is he hi ryan this is wendell borton from Steakhouse. I'm the district manager, and I'm going through customer comment cards. I understand you had a problem at one of our restaurants.

00:02:50 - 00:02:51 | Speaker 7:

You just called me.

00:02:52 - 00:02:53 | Speaker 6:

I just called you?

00:02:54 - 00:02:56 | Speaker 7:

Yeah, I just spoke to you.

00:02:57 - 00:02:58 | Speaker 6:

Okay, so what is your problem?

00:02:59 - 00:03:02 | Speaker 7:

I told you my problem.

00:03:02 - 00:03:05 | Speaker 6:

This is the guy about the waitress bringing back a different steak?

00:03:07 - 00:03:08 | Speaker 7:

Yeah, this is that guy.

00:03:08 - 00:03:12 | Speaker 6:

The way it was worded on the customer comment card, I thought she's spitting your food or something.

00:03:13 - 00:03:14 | Speaker 7:

Are you the supervisor?

00:03:15 - 00:03:16 | Speaker 6:

The district manager.

00:03:17 - 00:03:19 | Speaker 7:

Right. Is there anyone higher than you that I can talk to?

00:03:20 - 00:03:35 | Speaker 6:

Haven't you heard the old cliche? If you don't have anything nice to say, then don't say a f***ing thing. Right. So, I'm trying to give good customer service. Was the salad okay? Salad's fine. Were the drinks okay?

00:03:37 - 00:03:38 | Speaker 7:

They're fine.

00:03:38 - 00:03:39 | Speaker 6:

How are the appetizers?

00:03:39 - 00:03:42 | Speaker 7:

This is about the steak, isn't it? Why are you asking about the rest of the steak?

00:03:42 - 00:03:48 | Speaker 6:

Well, it's just one little thing, and you're going to fill out an angry customer card and risk getting a woman fired from her job just because you had a bad night.

00:03:48 - 00:03:52 | Speaker 7:

All right, I'm done talking to you. I don't know how the hell you guys stay in business.

00:03:52 - 00:03:57 | Speaker 6:

Would you be willing to stay on the phone after our conversation so that you can participate in a customer satisfaction survey?

00:03:59 - 00:04:00 | Speaker 7:

No.

00:04:00 - 00:04:09 | Speaker 6:

Okay, so I'll write down obviously no, and I'll write down that you obviously don't listen to Mojo in the morning or you would have known you're being phone scammed right now.

00:04:10 - 00:04:11 | Speaker 7:

Oh, you guys.

00:04:12 - 00:04:29 | Speaker 3:

We will, we will scam you. You've been phone scammed. It's Mojo in the Morning's world-famous phone scam.

00:04:30 - 00:04:45 | Speaker 4:

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