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All right, it's Mojo in the morning. Shannon back from a vacation, and she said that she will never fly what airline?

American Airlines, you are on my, I almost said it, spit list. I am in an all-out war with American Airlines this morning, you guys. First off, I only got about two and a half hours of sleep, which, you know, this is going to be an interesting show. But have you ever had it where they just changed your flight at the last minute and you weren't aware and it was just a surprise to you and everybody shaking their head back?

No, I know I've had I've had it where they've where they changed it. But the change only was like maybe an hour, less than an hour. Yeah, same. OK.

And look, I understand delays and cancellations and maintenance issues and those sorts of things, none of which this situation was. So super long story short, I was aware that they had changed. I was traveling. It was myself, Lucy and Smith, and we went to Colorado. So I was aware a while ago that they had changed our flight to Colorado by a couple of hours, which kind of sucks because you essentially like lose a good half a day of vacation time. But OK, fine. I knew that before we had even, you know, left last week. Well, then when I went the day before yesterday to just double check at everything before it was even time to check in, I needed to schedule a shuttle from our hotel to the airport because I didn't rent a car. There's really no Uber where we were in the mountains. And if there is, it's not reliable. So you have to schedule some sort of transportation. So I wanted to double check the time of our flight before I scheduled our shuttle. and I realized that we had gotten bumped to a flight that was five hours earlier in the day yesterday. So I'm like, wait a second, this isn't even our flight. I went to go online to the American Airlines website to change it back to our original flight and it wouldn't let me. It said you have to call. So you know how this goes. I call and I get switched from person to person to person and nobody can tell me why we got bumped, even though I can see our original flight is still happening it wasn't like it got canceled or anything i finally talked to somebody who said there was a cargo issue with that flight and the three of us were randomly selected and put on

an earlier morning flight cargo issue is their way of saying we're not going to give you any money for your problems then you guys yeah they probably overbooked it uh that's exactly what

happen i it was not my proudest moment as a human being nor as a mother for my children to see because i started off the phone call very polite but very firm and that this was not fair and i wanted to be changed back to our original flight that i had paid for and when they kept telling me no i said well then i deserve some sort of compensation because i essentially lost another half of a day and now i have to alter all of our travel plans um and they said oh we had sent you an email about this and you must not have received no email that was that is absolutely not true um but yeah so now i have decided that i will not give up on this quest to receive some sort of compensation and this morning i am on email number six with the customer service team at american airlines just trying to get some sort of resolution i will f you up that's kind of what i sounded like on the phone to Miguel, the customer service?

This supervisor who I got transferred to. This poor man who was on the receiving end of my tirade. And now my children are impersonating me and how I sounded on this phone call.

Again, I know that I've said this to Kevin with his love for Spirit Airlines. By the way, I think they might be in bankruptcy. Shannon American Airlines. Delta is the way to go.

Oh, I said that too. I said that to my new friend, Miguel. This is why I only fly Delta. unfortunately delta does not fly to this particular destination i have a new thing that i don't do i

will not do i will not fly anywhere i won't travel i'll stay home if i have to get on a couple of planes i just don't do it and i won't do it because i know that me will be bad in airport me will be bad maybe it'll be bad in airport trying to run between not only did we lose

like six and a half hours of i thought i was going to get half of a day of vacation still yesterday which is why i took the day off right um but then we had to leave at seven o'clock yesterday morning and we had a six and a half hour layover in tallis texas and i had to entertain the

kids and then uh and then the other like so when we visit chelsea's parents we have to fly to tucson and there's no direct flights to tucson so i will fly to phoenix and drive i would rather rent a car

and drive two hours i'm gonna do that next year for this trip i'm gonna fly into denver and just drive through the very scary mountain drive i don't care i can't do this again did they actually

send you an email though like were you able to find it they've responded no they didn't and she

they did not and i could actually prove that because of how it appeared on my like google and apple calendar you know how it automatically shows up i'm like oh yeah it showed the changed flight coming out so i know i knew i was aware of that this one didn't change at all so they did it

at the last minute nowadays if you don't do anything on their apps they they don't do anything They don't even want you being part of email.

And look, woe, woe, woe is me. I know we have all been totally screwed by the airlines, but when it's...

Kendra, what's up? Hi. So irritating.

I just wanted Shannon to make sure that the airline wasn't oversold. Because if the airline ended up getting oversold, they just bumped you earlier to fix their own issue. You should get compensation for that.

Right. But they're not calling it oversold. They're calling it a weight issue.

Well, at first they said weight issue. And I said, Miguel, my friend, I weigh about 110 pounds and I'm traveling with two children under the age of 11. I can assure you we are not the weight issue. And then he said, oh, it's a cargo issue.

Yeah, they call it a guy. And the interesting thing is you're lucky that they only that they did that. You know that we got bumped one time, but it was the whole family traveling and two people got bumped. Me and Chelsea. They wanted our kids to fly by themselves, and it was American. It was the same situation. American Airlines is the worst. What's up, Jenny? Hi.

Hi. So, Shannon, I had really big issues with American Airlines, like, a year ago or so, and I found out that if you, like, get the customer service on the phone, like, they're not allowed to hang up on you. so you can just like not hang up and just not like keep not agreeing with whatever like they're offering you just keep saying like no this isn't right this isn't right and like they're not allowed

to hang up hang up the phone mother well after an hour and seven minutes on the phone with them i'm looking at my phone that's how long i was on the phone i wanted to go on with my day so they

have a thing what they can't hang up so you know if they they have to be able to stay with you the

entire time yeah like until you like say okay like i guess like whatever hang out like if you just don't hang up and you keep disagreeing with them like they're not allowed to hang up so it's kind of just like a battle of the wills at that point yeah it's like who's gonna give up first

that's interesting i never never knew that do you guys do this when you call up the airline and they say uh you know you can just stay on the line and listen to that horrible hold music or they'll call you back do you accept the call back because i do that all the time yeah for sure you stay on always stay on see i always say call me back because i don't want to sit there and listen to like you know piano music or something you know what else was so funny was you can you know

you can record phone calls on your iphone now but when you hit that and i wanted to i so i recorded a good chunk of the call and when i hit that it says this call is now being recorded and he kept saying you cannot record me really and i said if you're recording me how am i not allowed to record you and what did he say to that he just kept saying you cannot record me you cannot record me oops too late you're aware you guys i was i was not my best i was not my best you know what

you do with miguel you put smith on the phone you haven't talked you haven't talked to a kid i mean i need to get home you know what i mean i was already so

embarrassed i was having this meltdown in front of my children but yeah i uh the airlines are the

worst and that the problem is that there's really like no regulation they can get away with anything

that's what i mean we've all been screwed and it is so frustrating you need to go on tiktok

tiktok specializes in these people who make videos on how the airlines cancel your flights or rebooks you and they have like their way of identifying through their terms and structures what you're able to be compensated for and how much money you can actually get.

I did put something on my Instagram story and then I was like, do not, Shan, do not be that person. So I deleted it.

My sister tweets. If you tweet at them, they hate the fact, they do not want, because they get tagged in the tweet and they don't like it. So anytime Chelsea or Tracy, my sister does this, because she flies American from Florida all the time to Chicago, she tweets. And when she tweets, she gets responses back right away. Really? Because they hate the algorithms of them getting negatives. Yeah. So, well. We'll see what happens. You're back.

Probably nothing.

You made it. You're safe. We're here. Let's see what happens.

Fly spirit next time. You'll get there.

Delta for life. But the only problem with the spirit is they're bankrupt. No.

You keep saying that. Every airline story we do is always somebody other than spirit. Just want to throw that out there.

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